Privacy Policy

Local Livin’ Pool & Co.

www.locallivin850.com

Effective Date: February 26, 2026

Local Livin’ Pool & Co. (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have regarding your data. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website, request a quote, schedule service, or otherwise engage with Local Livin’ Pool & Co.:

  • Full name

  • Email address

  • Phone number

  • Home or service address

  • Payment and billing information (e.g., credit card details processed through Stripe)

  • Pool and property details relevant to service (e.g., pool size, equipment type, gate codes, or access instructions)

  • Communication preferences and correspondence history

  • Any other information you voluntarily provide to us

2. How We Use Your Information

We collect and use your personal information for the following purposes:

  • To accurately price our pool service offerings based on your property and pool details

  • To provide our technicians with the information they need to properly service your account, including address, access instructions, and equipment details

  • To schedule, manage, and communicate about your service appointments

  • To process payments and manage billing

  • To send service reminders, updates, and relevant communications

  • To respond to your inquiries and provide customer support

  • To improve our services, website, and overall customer experience

3. How We Protect Your Information

We take the security of your personal data seriously. Your information is stored and managed through industry-standard platforms with robust security measures, including:

  • SSL/TLS encryption on our website and all data transmissions

  • Google Workspace for internal data storage and communications, which employs enterprise-grade encryption, access controls, and compliance certifications

  • Skimmer Pool Pro for customer account management and scheduling, which utilizes secure cloud infrastructure, encrypted data storage, and role-based access controls

  • Stripe for payment processing (accessed via Skimmer Pool Pro), which is PCI-DSS Level 1 certified—the highest level of security certification in the payments industry

  • Internal access controls that limit employee access to personal data on a need-to-know basis

While we implement commercially reasonable measures to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to safeguarding your data to the best of our ability.

4. Third-Party Services

We work with trusted third-party service providers to operate our business. These providers may have access to your personal information only to the extent necessary to perform their functions and are obligated to protect your data. Our key third-party service partners include:

Payment Processing

We use Stripe (accessed through Skimmer Pool Pro) to securely process credit card and other payment transactions. Stripe’s privacy policy can be found at stripe.com/privacy.

Customer Service & Scheduling

We use Skimmer Pool Pro to manage customer accounts, technician routes, service scheduling, and service reporting. Information entered into Skimmer is used exclusively to deliver and manage your pool service.

Data Storage & Communications

We use Google Workspace (including Gmail, Google Drive, and Google Sheets) for internal business communications and data storage. Google’s privacy policy can be found at policies.google.com/privacy.

Website Platform

Our website is hosted on Squarespace, which may collect certain usage data (such as cookies and analytics). Squarespace’s privacy policy can be found at squarespace.com/privacy.

Analytics

We may use analytics tools (such as Google Analytics or Squarespace Analytics) to understand how visitors interact with our website. This data is collected in aggregate and is used to improve our site experience.

5. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request corrections or updates to your personal information

  • Request deletion of your personal data, subject to any legal or contractual obligations we may have to retain certain records

  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at:

Email: info@locallivin850.com

We will respond to all legitimate requests within 30 days. We may ask you to verify your identity before processing your request.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Local Livin’ Pool & Co.

Pensacola, Florida

Email: info@locallivin850.com

Website: www.locallivin850.com